How Wrong Fuel Rescue grew its offshore support team
4 → 10
Staff Connect team members
75% → 92.5%
Historical average to measured August conversion
Trial → Partnership
Exclusive staffing relationship
Improving after-hours coverage and sales conversion
Wrong Fuel Rescue is one of Australia's leading misfuelling specialists. It had built a successful national operation with remote capability and around-the-clock customer support.
Wrong Fuel Rescue wanted to improve sales conversion and make its 24-hour staffing more dependable, with better training and support for the team.
Starting with a four-person trial
Staff Connect worked with Wrong Fuel Rescue to understand the operation before proposing a deliberately measured approach. The partnership launched in October 2025 with four support staff focused primarily on strengthening Wrong Fuel Rescue's after-hours operation.
Start small
Introduce a focused team into a clearly defined part of the operation.
Build properly
Recruit carefully and establish training, systems and support from the beginning.
Prove the results
Let measurable performance determine the pace of expansion.
People, systems and ongoing support
Placement was only the first step. Staff Connect recruited from large candidate pools, shortlisted and assessed candidates in stages, then built the setup they needed to do the job well at Wrong Fuel Rescue.
- Onboarding and learning processes built for Wrong Fuel Rescue
- A dedicated knowledge base for operational information
- Ongoing coaching, development and performance management
- Clear expectations around capability, reliability and attitude
92.5% measured conversion
Across the eight established dispatchers included in the supplied August 2026 results, the team handled 456 qualified opportunities and converted 422 sales.
92.5%
Against Wrong Fuel Rescue's historical overall average of approximately 75%, that is an improvement of 17.5 percentage points, or approximately 23.4% relative improvement in conversion rate. Six of eight established dispatchers achieved above 90% conversion.
What changed for Wrong Fuel Rescue
More consistent coverage
A more stable workforce, structured onboarding and ongoing support meant Wrong Fuel Rescue could keep coverage consistent as the business grew.
Sales conversion
Across eight established dispatchers in the supplied August results, 422 of 456 qualified opportunities converted, a weighted conversion rate of 92.5%.
More time for leadership
Staff Connect took on recruitment, training, development and performance support, so Wrong Fuel Rescue leadership could spend more time on strategy and growth.
“Staff Connect has been instrumental in helping us build a reliable offshore team that supports our operations around the clock. Their people are professional, well-trained, and genuinely care about delivering great service.”